Terms & Conditions
Returns and Exchanges
We want you to love wearing your new gear as much as we love making it. So if, for any reason, your purchase does not make you giddy with delight at the thought of breaking it out at your next training session, you can return it for up to 30 days from the date of purchase.
There are a few conditions when you are returning goods. Goods must be:
- Returned within 30 days of purchase.
- Unworn and unused with the original tags still attached; and
- In the original undamaged packaging.
- If your item meets these conditions, we will happily accept its return and credit your Dare2Tri account for 100% of the returned item’s value.
We aspire to the highest standards of awesome-ness, both for product quality and customer service. If you received a product that you feel is somewhat lacking in awesome-ness, you can return at any time.
Sale items can be returned provided they meet the return conditions listed above. However, subject to the Australian Consumer Law, goods cannot be returned for an issue that was disclosed to you at the time you purchased it.
For example, if an item was discounted due to faulty stitching, you cannot return it claiming a fault due to the stitching.
We will always let you know when you are unable to return a sale item.
Goods with Hygiene Seals
Swimwear and other items with hygiene seals can only be returned if the hygiene seal is intact (unless deemed faulty).
How to Return Goods (aka ‘the practicalities’)
If you meet the returns conditions listed above, all you need to do to return an item is follow these simple steps:
- Re-package the item safely to ensure it is not damaged in transit.
- Securely attach the pre-paid return label included in your package to the front of the parcel (the return label is a boring-looking piece of paper that you may have overlooked in your haste to get to the far more exciting contents (i.e. your purchase));
- Write down the Product Returns Number listed on the return label;
- Reseal the package and pop it in the nearest post box;
- Enter your Product Returns Number here [insert link to returns page] so that we know to expect your package.
- As soon as we receive your parcel we will credit your Dare2Tri account with 100% of the returned item’s value and you can go shopping!